Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General FAQ

ASH NET Ltd began as a single Internet Cafe at the start of this century - 2004. Since then we have grown substantially & take pride in being a responsible employer & contributor to the local economy.
Of course we do, the Consumer Guarantees Act says we must. Nobody has ever required us to though. If you have a problem with any of our products or services, call 0800 ASH NET & we'll sort it out straight away.
What would you like to trial? We're always open to suggestions & ideas, you should call us on 0800 ASH NET & speak to one of our sales techs. We'll see what we can do for you.
Yes they will. The moment your order is confirmed our powerful scripts spring into action, creating your account & configuring your order.
PayPal is the world's favourite 3rd-party Internet payment system. You can use just about every credit or debit card with PayPal or pay from your own PayPal account. We also accept direct bank deposits too.
Sure we can, how many of which product would you like to order? You should call us now on 0800 ASH NET, let's talk this through.
What other services do you require? ASH NET is a complete IT Service Provider, we can fix your broken iPhone, build your new gaming PC, remove that pesky virus, install a hardware firewall appliance if your company is being hacked, load balance your overworked servers - whatever you need.
Toll Free for mobiles & landlines, staffed 24/7, tel: 0800 ASH NET. Administration & account enquiries should call 09 269 4000 ext 21, Mon-Sat 9am-6pm.

Server FAQ

In some respects cloud servers work in the same way as physical servers but the functions they provide can be very different. When opting for cloud hosting, clients are renting virtual server space rather than renting or purchasing physical servers. They are often paid for by the hour depending on the capacity required at any particular time.
A virtual private server (VPS) is a virtual machine sold as a service by an Internet hosting service. A VPS runs its own copy of an operating system, and customers have superuser-level access to that operating system instance, so they can install almost any software that runs on that OS.
A dedicated server is a type of Internet hosting in which the client leases an entire server not shared with anyone else. This is more flexible than shared hosting, as organizations have full control over the server(s), including choice of operating system, hardware, etc.
Remote virtual hard drive storage used for backing up vital busines data. Secure & encrypted, blazing fast with easily increased capacity, Cloud Backup is an essential business strategy.
VoIP, or Voice Over Internet Protocol simplifies the task of telephone calls & call management by creating a virtual PBX. Instead of massive hardware components, your new PBX is all software - meaning it's easy to operate, fully featured & cheaper to run.
Your home Internet is a shared connection which degrades when everyone in the neighbourhood is on the Internet. Business Internet is dedicated lines, with no sharing by others. Your contracted performance level will not alter. This guarantees stability & surety, enabling mission-critical tasks or income-earning services to be offered.